FAQ

Authentically American is a Veteran owned clothing company dedicated to manufacturing 100% American made apparel. We're working to reverse the dramatic decline in domestic clothing production - in the mid-1980s, nearly 75% of apparel worn in America was made in America, but today less than 3% is domestically produced.

Our mission is to create high-quality Made in the USA merchandise while supporting American workers, their families, and local communities. As a brand that celebrates American patriotism and honors our military heroes, we believe in keeping manufacturing jobs in the United States. Every single item we produce is made in America with no exceptions.

Founded: 2018
Ownership: Veteran-owned business
Manufacturing: 100% Made in USA
Location: Nashville, Tennessee

T-Shirts and Hoodies:

• Turn garments inside out before washing
• Wash in cold water only (30°F or below)
• Dry on lowest heat setting or tumble dry (no heat)
• Never iron directly on printed graphics
• Air drying is recommended to prevent shrinkage
  

Polo Shirts:

• Turn inside out, wash in cold water only
• Use the lowest dryer heat setting or tumble dry
• Never iron on embroidered graphics
• Hang dry when possible for best results

Outerwear (Quarter-Zips and Jackets):

• Turn inside out, cold water wash only
• Lowest heat or tumble dry setting
• Never iron embroidered areas
• Store on hangers to maintain shape

Performance Athletic Wear:

• Inside out, cold water washing is required
• Lowest heat drying or air dry
• Never iron printed graphics
• Avoid fabric softeners, which can reduce moisture-wicking properties

Hats:

• Unstructured "Dad" Hats: Machine washable using a hat cage protector (never put in dryer)
• Structured Hats: Hand wash only with a hat cleaning brush and specialized cleaner - machine washing will destroy the shape

Socks:

• Machine wash in cold water
• Can be dried on the lowest heat setting
• Made from durable American cotton blends
  

Yes, absolutely! 100% of our products are manufactured in the United States with no exceptions. We are committed to:

• Manufacturing Location: All production facilities are located within the United States
• Materials: Sourcing American grown cotton and materials when possible
• Labor: Supporting American workers and their families
• Quality Control: Maintaining strict American manufacturing standards
• Job Creation: Contributing to domestic employment in the textile industry
  

As a Veteran owned company, we believe supporting American manufacturing is both an economic and patriotic responsibility. We're passionate about creating American jobs and keeping production domestic to ensure quality and support our communities.

Verification: All products include "Made in USA" labeling as required by FTC guidelines.

Our clothing is designed to fit real people with practical, comfortable sizing. We use standard American sizing with slight adjustments for optimal comfort.

Sizing Guidelines:

• View our detailed size chart with exact measurements
• Measurements shown are for the finished garment, not body measurements
• For a looser fit, order one size up from your usual size
• Our cuts are designed for both men and women depending on the item

Sock Sizing:

• Women's shoe sizes: 7-11
• Men's shoe sizes: 8-13
• One size fits most design with American cotton blend

Fit Philosophy: We believe in practical, comfortable American sizing that works for real people, not just fashion models.

Standard Shipping:

• Processing Time: Orders ship within 48 hours (Monday-Friday, 9 AM-5 PM)
• Delivery Time: 5-7 business days via USPS First-Class Mail
• Business Hours: Monday through Friday, 9 AM - 5 PM

Pre-Order/Made-to-Order Items:

• Production Time: 6 weeks from from pre-order period end
• Process: Items are manufactured after order period closes
• Tracking: Provided once package enters carrier system

Military Shipping (APO/FPO): We proudly ship to military addresses worldwide. Format your address as:

• Include unit/PSC and box numbers
• Use APO/FPO as the city
• Select Armed ForcesPacific/Europe/Americas as state
• Verify all information before submitting

Shipping Coverage: We ship throughout the United States and to military bases worldwide.

Return Window: 30 days from delivery date for unworn, unwashed items in new condition

Return Requirements:

• Items must be unworn and unwashed
• Original condition with all tags attached
• Notify us within 10 days of delivery if there are any issues

Return Process:

1. Contact us within 10 days of delivery for any problems
2. Start your return through our online return portal
3. Items not in original condition will be rejected
4. Customer pays return shipping for rejected items

Quality Guarantee: We want you to be completely satisfied with your American-made purchase. Contact us immediately if you receive damaged or defective items.

Case-by-Case Review: We evaluate each return individually and may make exceptions for defective products or shipping damage.

Flash Store/Pre-Order: ALL items are FINAL SALE

Yes, we offer digital gift cards that can be purchased directly on our website. Gift cards are perfect for:

• Supporting someone who values American-made products
• Military families and veterans
• Anyone who appreciates high-quality domestic manufacturing
• Holiday and special occasion gifts
  

Gift Card Features:

• Available in multiple denominations
• Digital delivery via email
• No expiration date
• Can be used for any products on our website

Purchase Location: Available directly through our website's gift card section.

Headquarters: Nashville, Tennessee, United States

Physical Store: We do not currently operate a retail storefront, but we welcome visitors to our Nashville headquarters by appointment.

Contact: If you're visiting Nashville and would like to stop by, send us a message to arrange a visit.

Operations: All manufacturing, warehousing, and customer service operations are based in the United States, supporting local American communities and workers.

Primary Contact: Through our email support

Response Time: We typically respond to customer inquiries within 24-48 hours during business days

Business Hours: Monday-Friday, 9 AM-5 PM Central Time

Specialty Support:

• Returns and exchanges: Use our online return portal
• Order tracking: Available through our website
• Size questions: Refer to our detailed size chart
• Care instructions: See our comprehensive care guide above

Location: Nashville, Tennessee headquarters handles all customer service inquiries.